Should NHS Medical Services be Rated Like TripAdvisor?
The website TripAdvisor (See: http://www.tripadvisor.co.uk/ ) allows viewers to access (and contributed to) popular ratings of hotels, restaurants and other travel related facilities all over the world. The NHS is now operating a website – NHS Choices – that performs a similar service in respect of NHS medical services: www.nhs.uk. It contains a mix of hard data, such as information about mortality rates at hospitals and the performance of GPs across a range of different aspects of performance, as well as soft data including patients’ impressions of their stay at particular hospitals and their experience of being treated by particular GPs. The rating of hospitals, GPs and other specialisations in medicine follows on from the successful UK experience of publicising cardiac surgeons’ mortality and survival rates, a Government initiative to restore public confidence in cardiac surgery following the Bristol Royal Infirmary Scandal. According to a recent article in the Guardian this has lead to a 21% drop in mortality rates for coronary artery surgery over the last five years: http://www.guardian.co.uk/lifeandstyle/2009/jul/30/heart-surgery-death-rates-fall.
Read More »Should NHS Medical Services be Rated Like TripAdvisor?